Return & Refund Policy
Please read our return, replacement and refund guidelines carefully.
1. Return Eligibility
A return or replacement request may be accepted in the following situations:
- Product received is damaged or defective.
- Wrong product or wrong variant has been delivered.
- Product received is significantly different from the product description.
- Product is missing essential parts or accessories mentioned in the product listing.
- Product is received in an unusable condition.
The product should generally be returned in its original condition, packaging, labels, accessories, manuals and other included items, wherever applicable.
2. Return Request Period
Customers should raise a return or replacement request within the return period mentioned on the respective product page or order details.
Different products or sellers may have different return conditions. Customers are advised to check the applicable return policy before placing an order.
3. Products That May Not Be Returnable
Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or seller-specific conditions.
- Customized or personalized products.
- Certain hygiene-sensitive products.
- Products damaged due to customer misuse.
- Products without original packaging or required accessories.
- Products specifically marked as Non-Returnable.
- Products where the applicable return period has expired.
4. How to Request a Return
To request a return or refund, customers should:
- Log in to your EseyHaat account.
- Go to My Orders.
- Select the relevant order.
- Choose the Return/Refund option, if available.
- Select the appropriate reason for the return.
- Upload photographs or other information if requested.
- Submit the return request.
5. Product Verification
For certain return requests, EseyHaat or the relevant seller may require photographs, videos, product details, packaging information, or other evidence to verify the issue.
In some cases, the product may be inspected after it is returned.
6. Refund Policy
If a refund is approved, the refund amount will generally be processed after the returned product has been received and/or the return request has been successfully verified.
The refund may be issued to the original payment method or through another applicable refund method supported by EseyHaat.
The time taken for the refund to appear in the customer's account may depend on the customer's bank, payment provider, card issuer, UPI provider, or other financial institution.
7. Replacement
Where replacement is available and the return request is approved, EseyHaat or the seller may provide a replacement product.
Replacement availability may depend on product availability, seller stock, product type, location and applicable seller policy.
8. Damaged Product at Delivery
If your package or product appears damaged when delivered, please:
- Take photographs of the package and product.
- Keep the original packaging.
- Contact EseyHaat support as soon as possible.
- Provide your Order ID and required information.
9. Wrong or Missing Product
If you receive an incorrect product, missing item, incorrect quantity, or missing accessory, please contact EseyHaat support within the applicable return period.
Please provide your Order ID and relevant photographs or details so that we can investigate the issue.
10. Cancellation and Refund
Order cancellation may be possible before the order is shipped, depending on the order status and applicable cancellation policy.
Once an order has been shipped or delivered, cancellation may not be possible and the customer may need to follow the applicable return process.
11. Shipping Charges
Return shipping charges, where applicable, may depend on the reason for the return and the product's specific return policy.
For eligible cases such as defective, damaged, incorrect, or significantly different products, EseyHaat or the seller may provide an appropriate return solution according to the applicable policy.
12. Seller-Specific Return Policies
As EseyHaat is a marketplace, individual sellers may have different return, replacement, warranty, and refund conditions for certain products.
Customers should carefully review the product page, seller information and applicable return conditions before placing an order.
13. Fraudulent or Abusive Return Requests
EseyHaat reserves the right to investigate suspicious, fraudulent, or abusive return and refund requests.
Repeated misuse of the return system, submission of false information, product swapping, intentional damage, or other fraudulent activity may result in cancellation of the request or restriction of the customer's account, subject to applicable law.
14. Contact Us
If you have any questions regarding returns, replacements or refunds, please contact our support team.
EseyHaat Customer Support
Email: support@eseyhaat.in
Website: eseyhaat.in
When contacting us about an order, please provide your Order ID and relevant details.
15. Policy Updates
EseyHaat may update or modify this Return & Refund Policy from time to time to reflect changes in our services, marketplace operations, seller policies, or applicable requirements.
Any updated version will be published on this page with the revised Last Updated date.
Refund Processing Time and Method
For an approved return, EseyHaat aims to initiate the refund within 2 hours after the returned item has been received and the return has been checked/accepted. The actual time for the funds to appear may depend on the bank, UPI provider, payment provider and transaction processing.
Refunds may be issued through UPI or bank-account transfer, as appropriate and after confirming the customer's refund details. If the original payment method or applicable law requires another method, EseyHaat will follow that requirement and inform the customer.
To request a return/refund or ask for an update, email support@eseyhaat.in with the order ID and reason. Refund eligibility remains subject to the product category, condition and applicable law.