Privacy Policy

1. Introduction

This Privacy Policy explains what information eSeyHaat may collect, how that information may be used, when it may be shared, how we seek to protect it, and the choices available to users.

By using the EseyHaat website or related services, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

Depending on how you use EseyHaat, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing address
• Delivery address
• Account and login-related information
• Order and purchase information
• Transaction-related information
• Customer support communications
• Seller-related information where applicable
• Information required to process and deliver an order

3. Location Information

Where a delivery or location-based feature requires it, EseyHaat may use the location information provided or permitted by the customer to determine delivery availability, delivery distance or applicable delivery charges.

Location access may depend on the permissions and features enabled on your device or browser.

4. How We Use Your Information

We may use collected information for purposes including:

• Creating and managing customer accounts.
• Processing and fulfilling orders.
• Arranging product delivery.
• Calculating applicable delivery availability or charges.
• Processing payments and payment-related requests.
• Providing customer support.
• Sending order confirmations and service-related communications.
• Managing returns, refunds and cancellations.
• Preventing fraud, abuse and unauthorized activity.
• Improving website functionality and services.
• Maintaining business and transaction records.
• Complying with applicable legal requirements.

5. Order & Delivery Information

When you place an order, information necessary to process and deliver that order may be shared with the relevant seller, delivery personnel, logistics provider or other service provider involved in fulfilling the order.

This may include information such as the customer's name, contact number, delivery address and order details.

6. Payment Information

Online payments on EseyHaat may be processed through third-party payment service providers, such as Razorpay, where enabled.

Payment information may be handled directly by the relevant payment service provider according to its applicable security practices, terms and policies.

EseyHaat does not intentionally store complete debit card, credit card, CVV, PIN or internet-banking passwords on its own servers.

7. Cookies & Similar Technologies

EseyHaat may use cookies and similar technologies to provide essential website functionality and improve the user experience.

Cookies may be used for purposes such as:

• Maintaining login sessions.
• Remembering preferences.
• Supporting essential website functionality.
• Understanding website usage and performance.
• Improving website services.

8. Sharing of Information

EseyHaat does not sell or rent customers' personal information as a business practice.

We may share necessary information with trusted service providers or other parties where required to provide our services, including:

• Payment service providers
• Sellers fulfilling customer orders
• Delivery and logistics partners
• Website hosting and technical service providers
• Customer support providers
• Communication service providers
• Government authorities where legally required

9. Seller & Marketplace Information

EseyHaat operates as a marketplace connecting customers and sellers. Information necessary to process a marketplace transaction may therefore be made available to the relevant seller or service provider.

Sellers are expected to handle customer information only for legitimate marketplace-related purposes and in accordance with applicable requirements.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet-based service or electronic transmission can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide our services.
• Maintain account and transaction records.
• Process returns, refunds or disputes.
• Prevent fraud and abuse.
• Meet applicable legal or regulatory requirements.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled according to applicable requirements and operational needs.

12. Third-Party Services

EseyHaat may use or link to third-party services for payment, delivery, hosting, analytics, communication and other operational purposes.

Third-party services may have their own privacy policies, terms and data practices. We recommend reviewing the applicable policies of those services where relevant.

13. Children's Privacy

EseyHaat does not knowingly request or intentionally collect unnecessary personal information from children.

If you believe that a child has provided personal information to EseyHaat inappropriately, please contact us so that the matter can be reviewed.

14. Your Privacy Choices

Where applicable, users may contact EseyHaat regarding access, correction or deletion of personal information associated with their account, subject to applicable legal, security and operational requirements.

You may also manage certain browser permissions, cookies or device permissions through your browser or device settings.

15. Account Security

Customers are responsible for maintaining the security of their account credentials.

• Do not share your password with others.
• Do not share OTPs or payment credentials.
• Use only the official EseyHaat website when entering account information.
• Contact support if you suspect unauthorized account activity.

16. Fraud & Unauthorized Activity

Information may be used or shared where reasonably necessary to detect, investigate and prevent fraud, unauthorized transactions, abuse of the platform or other prohibited activities.

Information may also be disclosed to appropriate authorities where required by applicable law.

17. Changes to This Privacy Policy

EseyHaat may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

18. Contact Us