Cancellation Policy
Order cancellation rules for EseyHaat customers.
1. When can an order be cancelled?
Customers should request cancellation as soon as possible through their EseyHaat account or by emailing support@eseyhaat.in with the order ID. A cancellation request can generally be accepted before the seller starts processing or the order is dispatched. Once an order is packed, dispatched or handed to a delivery partner, cancellation may no longer be possible; support will confirm the available options.
2. Cancellation confirmation
An order is cancelled only after EseyHaat confirms the cancellation or the order status in the customer's account shows cancelled. Submitting a request alone does not guarantee cancellation.
3. Refund after cancellation
If an eligible prepaid order is cancelled and the payment has already been collected, EseyHaat aims to initiate the applicable refund within 2 hours after cancellation is approved. Refunds may be sent through UPI or bank-account transfer, subject to verifying the customer's details and applicable payment-provider or legal requirements. The time for funds to appear can depend on the bank or UPI provider.
4. Orders that cannot be cancelled
Orders already delivered cannot be treated as cancellations; they may be considered under the Return & Refund Policy where eligible. Perishable, customised, hygiene-sensitive or other restricted products may have additional restrictions where permitted by law and disclosed on the product page.
5. Contact
For cancellation help, email support@eseyhaat.in or call +91 7029110834.
Business / website: EseyHaat
Address currently listed on the website: Badkhorna, Harishira More, Balurghat, Dakshin Dinajpur, West Bengal, India, 733133.